How to add promo images to your tickets

This guide will teach you how to add promo images. This option will allow you placing different logos to your tickets, which will help your cooperation with info-partners, sponsors and mass media. You can also add photos of artists to your tickets to please your audience.

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Creating an event

After the Contract is signed our managers will provide you an access to your personal account page. If you want to start selling tickets, send an e-mail to sales@radario.co. The main function of your personal account page is creating events and adding ticket information.

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How to add tickets on an interactive seat map

Go to “Tickets” section and choose an “Interactive seat map” tab. After that select an existing seat map by name (you can create your own seat map, but we are happy to draw it for you). When you click on a sector you will see seats. Add tickets by pressing “New price category” button located under a sector image. After that choose required seats on the map. Then press “Ready” and “Save interactive seat map” buttons.

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Sales channels settings

You can set sales rights by channels. This will help you to regulate client flow and stimulate sales via your own sources: For all events; For a specific event; For a specific ticket quota (for example, 700 rubles to radario.ru and partner’s websites, 600 rubles for vk.com app and organizer’s widget).

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Money withdrawal

Depending on event frequency and your requests, you can discuss reporting form and frequency with your account manager. To proceed with money withdrawal you should ask your account manager to create a report (for a certain time period or specific event). Your manager will create a report and send it to you by e-mail. When you check and approve this report please sign it and send a scan to an account manager.  Then we will transfer money to your account according to the Contract terms.

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How to use promo codes?

To start using promo codes please log in your personal account page, using your username and a password. You will see your account home page. Select an event you want to apply promo codes to. You will be forwarded to an event page. Press «Add/change promo codes» button. After you press this button, you will see a pop-up window, where you can create your promo code.

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What do I do if my event is cancelled or rescheduled?

IF your event was cancelled or rescheduled, you should close ticket sales for this event and contact your account manager as soon as possible. After you inform your account manager, we will start sending informational e-mails to users, who’ve purchased tickets. You can inform your clients yourself and inform us that we should make refunds.

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How do I manage ticket control?

You can choose one of few options for ticket control management: By name list (if you sell individual tickets); By ticket number list (if you’ve sold less than 100 tickets); Using any kind of smartphone (we created a special software for Android called Radario.scan); Using 1D scanner (this equipment can only scan printed tickets); Using 2D scanner (this equipment can scan printed tickets and gadget screen as well).

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How to use questionnaires?

Questionnaires were created to get a feedback from your clients. They help you to learn more about your audience. To create a questionnaire, choose an event in your personal account page. At the bottom part of the event page you will see a “Create a questionnaire” button.

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